We have one mailbox that doesn't vault because it shows everything as 'items ineligble under policy'. The account is in the same provisioning group and has the same policy applied to it as all the other working mailboxes. The account isn't disabled, vault is enabled and the archiving task runs it just won't actually archive anything. The mailbox is on the same server\database as all other mailboxes and there are no issues with anyone else.
Haven't run a dtrace yet as i wonderd if there was a way to check why all the items are showing as 'ineligible' for no obvious reason? Is there any othe way to drill down into the affected mailbox settings? Is there some way 1 user can disable archiving for themselves?
It's on EV 10.0.4 and Exchange 2007 SP3
Appreciate any suggestions!