I have a user that just started to get this error when he tries to access his archived emails from the shortcuts in his mailbox.
"This item was archived by Enterprise Vault on Friday, August 16 2013 11:23:26 AM
There was an error loading this item -- some functionalilty may not be available."
This only happens with emails with attachments and not all the emails are affected but most are. He was able to access them for a while via the shortcut but now he cant. He sat on a few servers that we are planning on taking offline. We exported all emails from them and moved the PST files to our new ev servers. I thought that something did not import correctly. So I re imported his pst files via the import tool from EV. Now there is duplicate emails in his mailbox and it still does not work. I tried importing it into his vault from Outlook (and made sure it work write over duplicates with the imported items) trying to get it to work again. Now he has three shortcuts for each email and two copys of the emails in his vault mailbox. When I double click on an archived email shortcut in his mailbox a box pops up saying "Enterprise vault is retrieving your item. Then has a loading bar and says Locating the item..." It will stay there for a while an then go away and the email will pop up with with the error
"This item was archived by Enterprise Vault on Friday, August 16 2013 11:23:26 AM
There was an error loading this item -- some functionalilty may not be available."
on the top. I dont see any errors in any event viewer. I am not sure if the Shortcuts are broken and how do I remove the duplicates?