Hi guys, we're running a project to refresh client Operating Systems - the refresh involves using the User State Migration Tool version 5 to capture user settings/preferences and data from old devices and restore to new machines once the Operating System and applications such as Office are deployed.
Source/old machines are running Windows Vista or Windows 7, Office 2007 and have the Enterprise Vault Add-In for Outlook version 9.0.2.1136. Target/new machines have Windows 7 SP1, Office 2013 and Enterprise Vault Add-In for Outlook version 10.0.3.1090. All operating systems are 32-bit.
On machines where the User State Migration Tool is used every time Outlook is opened the following error is presented:
Either there is no default mail client or the current mail client cannot fulfill the messaging request.
If Outlook is started using outlook.exe /safe it opens without issue. If I disable the Enterprise Vault Add-In within Outlook, it opens without issue.
I’ve been through the following to no avail:
- http://support.microsoft.com/kb/813745
- http://www.symantec.com/business/support/index?page=content&id=TECH20486&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1377114331330xz9e5SBBuT28VInhuBHCHNIlGKF39rjY1sr1c
- Removing the Enterprise Vault Add-In and re-installing doesn’t resolve the issue, neither does the ResetEVClient.exe utility.
- Run fixmapi.exe to no avail.
I’ve traced Outlook.exe with Process Monitor and on a USMT’d client I can see that Outlook is looking for mapi32x.dll (which doesn’t exist on either the source or target machine), but on a non-USMT’d client this file is never requested when I trace Outlook.exe with Process Monitor.
What we have noted is that the issue affects every Windows profile on the machine, those copied over by the User State Migration Tool, but also new ones - so whatever is occurring is breaking the Enterprise Vault Add-In for the machine, not a specific profile.
Finally, if we don't use USMT (not viable on the number of machines we have to replace!) I'm able to logon, and under a fresh user profile can open Outlook without issue,
If anyone has any suggestions please let me know - thanks!