Printing Behavior Outlook Policy -- Outlook 2010

No matter what the advanced Prining Behavior policy is set to, Shortcut or Archived Item, only the shortcut prints when using the Quick Print or Print options in the Outlook 2010 reading pane. The only way to print the original item is to double-click the shortcut and then choose Prnit from the message window. Is this normal? the documentation seems to suggest that this policy should work just lke the Reply and Forward policies, which do open up the original item automatically.

We are running Outlook in on-line mode only with no Virtual Vault/Vault Cache, and using add-in version 10.0.4 against EV version 10.0.1.

Thanks.