We are running Enterprise Vault 9.0.2 for Exchange 2007. I have a client running windows 8 with Microsoft Office 2013 professional installed. I have installed the 10.0.3 outlook add-in. However, the Enterprise Vault tab will not display. I looked under Add-Ins and Enterprise Vault Add-In is listed under "Inactive Application Add-ins". I verified the few forum discussions I saw related to this. We have rpc over http restrictions set to None in the desktop policy. I made sure I ran the setup.exe for the add-in as administrator (and am a local admin on the pc). I also tried setting the registry key for LoggingLevel to 3 under HKCU\Software\KVS\Enterprise Vault\Client. However, setting this key does not seem to give me any new logs unless they are not located under the local profile temp directory for the user. I see some logs called ev_client_log_<datetime>.txt but they only contain a few lines for when I first install or uninstall the application. The first line being "Log file created (level 1)."
Is there a different location or registry setting for Windows 8 to change the logging level? Any other thoughts on why the client stays inactive?
Thanks!