ev1101chf3 - unable to fetch item

hello all,

I have a user complaining she cannot retrieve some items from her archive. We do not allow deletes, nor do we run expiry. From the eventlog, the error 6287 is shown.

Wierd thing is that in the event the offending saveset is listed.

The saveset listed for this user is shown as:

Saveset Id: #57885$11439A0B3C222A145910021C323A105DC1110000sitealias.region.company.com

For another user, same error (way earlier), the saveset listed is:

Saveset Id: 201508290868091~201507291217000000~Z~B09882EED8116CA4DBA8589923343A11

As you see, the first saveset is either malformed, or some sort of format I have not seen before. Has anyone seen this? Should I run EVSVR on her archive, to check?

any advice?

Thanks.

Gertjan