Hello,
EV 10.0.4, single WIN 2008 R2 SP1, x64 server with single vault store, approximately 1000 archives; separate SQL server.
Have a mailbox with 36 k shortcuts (AdvancedFind Message Class = ipm.note.EnterpriseVault.Shortcut) and see almost the same number items in vault archive, in an EV browser search without specifing and parmeters.
Move 26 k of the messages to a folder /ToBeDeleted in Outlook.
Perform EV archive/move shortcut run.
In performing a EV browser search, with \ToBeDeleted folder specified, only 7756 of the 26k items are found.
Have tried rebuilding index, repeated the archive/move shortcut runs, moved/removed the items in Outlook to different folders. Still only see 7756 items.
Have also tried the shortcut “poison pill” registry edit: HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Agents\DWORD: ClearFailedMoveUpdate Value: 1
(http://www.symantec.com/docs/TECH71905)
The goal is to perform an EV to PST (remove content) export, and then delete the shortcuts in Outlook. This has been done on about 20 other mailboxes. Works great except for this one MB.
For whatever reason, the shortcuts do not update, and always find the same 7756 messages when doing a browser search with \ToBeDeleted folder specified.
Ideas/comments?
Thanks.
jm