We recently went through a upgrade from EV9 to EV10.4 but find some users unable to setup and sync to vault cache.
Only thing I am noticing in the logs in the.
DisablePST is not set in the registry
Would this stop the vault cache from being created?
Registry Settings:
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client
"FixedPreviewPane" = dword:0000000c
"LastPSTSearch" = "20131224"
"OVShowSyncDetails" = dword:00000001
"OVSyncOnTop" = dword:00000000
"OLBarState" = dword:00000000
"NoPendingSaveMsg" = dword:00000001
"LoggingLevel" = dword:80000003
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\14414D5DCBBCD411820A00508B64CF34
"OVRootDirectory" = "C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\"
"OVStoreVersion" = "8.0.3.1857.0"
"OVEnabled" = dword:00000001
"OVStatus" = dword:00000004
"OVStoreSize" = dword:0000a400
"OVMDCLastSyncTime" = "2013-12-24T18:02:42"
"OVMDCNextSyncTime" = "2013-12-24T16:58:10"
"OVMDCLastGoodSyncTime" = ""
"VirtualVaultConfiguredProfiles" = "Profile
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\PSTsMarked
Directory Listing of Offline Vault:
24/12/2013 18:04:56.810[2568]: PVHelper::GetWorkingDirectory: 0x0
24/12/2013 18:04:56.810[2568]: PVHelper::GetRootDirectory: 0x0
24/12/2013 18:04:56.810[2568]: DesktopConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.810[2568]: DesktopCommonConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.810[2568]: ~DesktopCommonConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.810[2568]: ~DesktopConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.811[2568]: [Offline Config] Root Directory: C:\Documents and Settings\ecanfiel\Local Settings\Application Data\KVS\Enterprise Vault\
24/12/2013 18:04:56.811[2568]: ~PVHelper::GetRootDirectory: 0x0
24/12/2013 18:04:56.811[2568]: DesktopCommon::OpenDefaultStore: 0x0
24/12/2013 18:04:56.812[2568]: ~DesktopCommon::OpenDefaultStore: 0x0
24/12/2013 18:04:56.813[2568]: [Offline Config] Working Directory: C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\14414D5DCBBCD411820A00508B64CF34\
24/12/2013 18:04:56.813[2568]: ~PVHelper::GetWorkingDirectory: 0x0
C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\14414D5DCBBCD411820A00508B64CF34\100647E8D52D42E459128DEB5E5415E841110000evsite.mdc 12/24/2013 12:04 271360
C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\14414D5DCBBCD411820A00508B64CF34\1008C7D36AAD91447BB02DE274673D46C1110000evsite.mdc 12/24/2013 12:04 271360
C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\14414D5DCBBCD411820A00508B64CF34\1008DF4F2FF746B4E9FAF66C13E5CE6711110000evsite.mdc 12/24/2013 12:04 271360
C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\14414D5DCBBCD411820A00508B64CF34\100B6DBB6A010C741B31A72844DF6AC701110000evsite.mdc 12/24/2013 12:04 271360
C:\Documents and Settings\username\Local Settings\Application Data\KVS\Enterprise Vault\14414D5DCBBCD411820A00508B64CF34\100F1C53CB754DE49BF59343F17D3C8E01110000evsite.mdc 12/24/2013 12:04 271360
24/12/2013 18:04:56.880[2568]: DisablePST is not set in the registry
Mapisvc.inf File Contents:
[Services]
LiveMeeting=Live Meeting Transport
CRMSTORE=Microsoft Dynamics CRM
MSCRM AB=Microsoft Dynamics CRM Address Book
EVMSP=Virtual Vault
MSFAX XP=Fax Mail Transport
[LiveMeeting]
Providers=LMXP
PR_SERVICE_DLL_NAME=lmxp.dll
PR_SERVICE_SUPPORT_FILES=lmxp.dll
PR_SERVICE_DELETE_FILES=lmxp.dll
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
PR_SERVICE_ENTRY_NAME=ServiceEntry
[LMXP]
PR_PROVIDER_DLL_NAME=lmxp.dll
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_PROVIDER_DISPLAY=Live Meeting Transport
[CRMSTORE]
Providers=CRMSTOREP
PR_SERVICE_DLL_NAME=CRMPRV.dll
PR_SERVICE_SUPPORT_FILES=CRMPRV.dll
PR_SERVICE_DELETE_FILES=CRMPRV.dll
PR_SERVICE_ENTRY_NAME=MSServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY | SERVICE_NO_PRIMARY_IDENTITY
[CRMSTOREP]
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_PROVIDER_DLL_NAME=CRMPRV.dll
PR_PROVIDER_NAME=Microsoft Dynamics CRM
PR_PROVIDER_DISPLAY=Microsoft Dynamics CRM
PR_STORE_SUPPORT_MASK=STORE_CREATE_OK
[MSCRM AB]
Providers=MSCRM ABP
PR_DISPLAY_NAME=Microsoft Dynamics CRM Address Book
PR_SERVICE_DLL_NAME=CRMPRV.dll
PR_SERVICE_SUPPORT_FILES=CRMPRV.dll
PR_SERVICE_DELETE_FILES=CRMPRV.dll
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY | SERVICE_NO_PRIMARY_IDENTITY
[MSCRM ABP]
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_PROVIDER_DLL_NAME=CRMPRV.dll
PR_PROVIDER_DISPLAY=Microsoft Dynamics CRM Address Book
PR_STORE_SUPPORT_MASK=STORE_CREATE_OK | STORE_RESTRICTION_OK
[EVMSP]
PR_SERVICE_DLL_NAME=EVMSP.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
Providers=MS_EVMSP
PR_SERVICE_SUPPORT_FILES=EVMSP.DLL
PR_SERVICE_DELETE_FILES=EVMSP.DLL
[MS_EVMSP]
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_PROVIDER_DLL_NAME=EVMSP.DLL
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_DISPLAY_NAME=Virtual Vault
PR_PROVIDER_DISPLAY=Virtual Vault Message Store Provider
[MAPI]
ServiceOrder=
[Default Services]
MSFAX XP=Fax Mail Transport
[MSFAX XP]
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_PRIMARY_IDENTITY
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_SERVICE_SUPPORT_FILES=FXSXP.DLL
PR_SERVICE_DLL_NAME=FXSXP.DLL
Providers=MSFAX XPP
PR_DISPLAY_NAME=Fax Mail Transport
[MSFAX XPP]
PR_PROVIDER_DISPLAY=Fax Mail Transport
PR_DISPLAY_NAME=Fax Mail Transport
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_PROVIDER_DLL_NAME=FXSXP.DLL
24/12/2013 18:04:56.901[2568]: PSTs disabled in Mapisvc.inf
24/12/2013 18:04:56.901[2568]: Unicode PSTs disabled in Mapisvc.inf
24/12/2013 18:04:56.901[2568]:
24/12/2013 18:04:56.901[2568]: PVHelper::GetOnlineDatabaseList: 0x0
24/12/2013 18:04:56.902[2568]: DesktopConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.902[2568]: DesktopCommonConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.902[2568]: ~DesktopCommonConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.902[2568]: ~DesktopConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.902[2568]: ~PVHelper::GetOnlineDatabaseList: 0x0
24/12/2013 18:04:56.903[2568]: PVHelper::IsRemoveOVSet: 0x0
24/12/2013 18:04:56.903[2568]: ~PVHelper::IsRemoveOVSet: 0x0
24/12/2013 18:04:56.903[2568]: DesktopCommonConfig::GetConfigValue: 0x0
24/12/2013 18:04:56.903[2568]: DesktopCommonConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.903[2568]: ~DesktopCommonConfig::GetClientStoreKey: 0x0
24/12/2013 18:04:56.904[2568]: DesktopCommonConfig::GetSetting: 0x0