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Issue with .PDF files after being recalled from Enterprise Vault

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Oui, j'ai besoin d'une solution

Good Afternoon,

I was wondering if anyone else using Enterprise Vault has seen any issues with opening .pdf files in Acrobat Reader after the file has been recalled.

We are in the process of recalling massive amounts of data and copying them to a NAS.  The file seem to recall and copy without issue, but when you try to open them,  you receive an error that reads "Adobe Reader could not open 'filename.pdf' because it is not a supported file type or because the file has been damaged" 

This does not happen for all files and I am just curious if other Enterprise Vault users have ever seen this and if so how did you resolve it? 

Thank You

 

Brian Dougherty


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