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Enterprise Vault 10: After archiving VirtualVault displays in the From Field the LegacyExchangeDN instead of sender name

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Oui, j'ai besoin d'une solution

Hi,

we had the issue: "After Restore from Vault Outlook don't display Sender's Address" with EnterpriseVault 10.0.3.

After upgrade the Enterprise Vault Server to Version 10.0.4 this issue don't occur again.

Solved with Symantec Tech Article 207039.

As workaround for e-mails restored with EV Server Version 10.0.3 and ran into this issue (don't display the sender address)

we use Virtual Vault.

After drag restored e-mails into virtual vault and sync the vault cache (=archive) the sender address are displayed in most cases with the correct sender name again.

But in some cases this workaround are not working.

After archive the e-mails with the above issue with Virtual Vault the sender name appears with the LegacyExchangeDN.

We use Exchange 2010 SP2 with Update Rollup 6 and migrated our mailboxes from Exchange 2003 to Exchange 2010 in the last four month.

Does anybody else facing the same issue?

Any help will be greatly appreciated!

 


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