We have EV 10.0.3 for Exchange 2007 and recently we ended up with Indexing issue on only Journal mailbox. We cannot search on Journal mailbox from December 2012. Going to Indexing on the EV console we can see 1 failed index. Indexing and searching is fine for all other users.
We recently migrated from EV 8 to 10.0.1 and this is where after a while one of he Journal indexing volume (64-bit) failed and this is the only 64 bit indexing for Journal archive.
We have tried various fixes including:
verifying and Synchronise.
Some of the event logs suggested to upgrade to EV 10.0.3 and we done the upgrade but not luck with the fix.
Symantec support suggested to use EVSVR to locate the missing items. then we applied EVSVR in report mode and then in repair mode it identified the missing items and deleted them from the indexing.
then it was suggested to rebuild the indexes (only for the failed volume) and we done that and completed the rebuilding. the failed index on the Indexing went a way for a short time then restarting the index server it brought back the failed status and showing error id 28998 and 41329 (Error Type: FrenzyErrorDetected).
I am not sure what else we need to do as I believe Symantec is running out of options here.
Any suggestions or ideas please.
thanks
