Hi,
1 user has the 10.0.2.1210 Add-In enabled in Outlook but no Vault Cache or Configure Vault Cache in the File menu. No Search Archive or Archive Explorer in his webmail either. Yet he can access his archive via ArchiveExplorerUI.asp and Search.asp web pages. Mailbox content is still being archived based on our age rules. Desktop policies are the same for all 16,000 users so I don't believe it's policy related.
The issue is very similar to http://www.symantec.com/connect/forums/enterprise-... which lists enable (disable/enable) the user for archiving associating it with the existing archive (and possibly ZAP permissions) as the solution.
My issue is that I'd like to understand how either would help if the user can access the archive via the web and why age-based archiving is continuing.
Using EV for MS Exchange 9.0.4 CHF4 on Windows 2008 R2 SP1, Vault Cache not shortcuts, Exchange 2010 SP3 RU6 and Windows 7 SP1 clients.
Thanks.