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EV11 PST Import Error - The RPC server is unavailable / 0x800706BA

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Oui, j'ai besoin d'une solution

Hi,

I have the same issue as in this post "https://www-secure.symantec.com/connect/forums/ev-11-pst-migration-fails-rpc-server-unavailable".

While migrating PST Files into a mailbox the import randomly fails. The State of the affected PST after the migration tasks is finished is:

PST migration of \\CUSTOMERFSP03FS2\J$\groups\00040205\KEMP.pst: Error 0x80004005

A dtrace shows me this error:

258283    12:41:20.813     [5112]    (PstMigratorTask)    <MigratorThread:5428>    EV-H    {PstLogFile.LogError} Could not get PST migration status of PST \\CUSTOMERFSP03FS2\J$\groups\00040205\KEMP.pst: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
258284    12:41:20.813     [5112]    (PstMigratorTask)    <MigratorThread:5428>    EV-H    {PstLogFile.LogError} PST migration of \\CUSTOMERFSP03FS2\J$\groups\00040205\KEMP.pst: Error 0x80004005

I reproduced this error with 5 PST´s i´ve created from the same source outlook. I´ve copied them to the File server. The locate and collect tasks have been finished successfully. When i set the state to "Ready to migrate" again then the import will run again an if i´m lucky the import is sucessfull. But for some PST Fiels that seem to have no difference to others i´ve needed 5 tries.

The main problem is that the user get´s the message that the pst import was successfull and the contents seem to be imported successfully (archive is filled and shortcuts in the mailbox have been generated) but as an administrator i see the failed state and try to import the pst´files again. SO it seems to be a problem of the response. So the elements will be imported a few times.

We plan to import ~8TB PST Files. So i can´t handle the import if this issue persists. I thougt that i´t´s maybe related to this topic: https://www.veritas.com/support/en_US/article.TECH... and already opeened the WMI Ports. But without success.

EV 11.01, Windows Server 2012 R2

Any Ideas?

Jakob

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