Hello.
I have an issue with the Archive Explorer.
When I try to connect to it from inside organization Archive Explorer is working. If I try to connect to it from outside I can see only my mailbox name and no details information. Archive search is working fine.
The screenshot of Archive explorer witch is available to external users via OWA is attache to this post.
SEV published in the internet with a different FQDN.
Internal FQDN – evserver.internal.com
External FQDN – evserver.external.com
In desktop policy changed External Web Application URL to evserver.external.com. and in Web.Config on CAS server added string <add key="EnterpriseVault_UseExternalWebAppUrl" value="true"/>
So external and internal users are connecting SEV via evserver.external.com which is resolved by DNS to external or internal IP address.
This problem occurs for differen users on different computers.
I hope that configuration is correct and I could not understand why Archive Explorer did not work properly.
Please provide me information what can be done to solve this problem.
Thank you.