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Journal Mailbox not being scanned

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Oui, j'ai besoin d'une solution

We have a couple of critical alerts. There were some changes made to the system but I'm not certain exactly what.  

Basically we haven't been archiving the journal mailbox for over 30 days and the mailbox store either (but that one is minor since is lightly used).

"Mail is not being archived from the journal mailbox. There is likely to be a build up of unarchived mail. The unarchived mail cannot be searched for regulatory compliance requirements purposes.

The problem is most likely to be that Enterprise Vault cannot access Exchange Server or the journal mailbox."

I followed the instructions for the "How To Fix" article, but none apply.

The Vault service account that the task runs under can access the journal mailbox (when I test using OWA) so it doesn't seem to be a permission problem. the Vault Store is also not in backup mode.

I've manually restarted the task.

I am running version 11.0.1.3362


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