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There was an error loading this item - cannot open archived attachments

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Oui, j'ai besoin d'une solution

Hey guys,

I know I'm not the first one who has problems in retrieving archived attachments, but I have not found a similar constellation.

In our case we are centralizing different IT departments of several companies.

So we have a partner side with Exchange 2010 and EV10 and on our central side we got as well Exchange 2010 and EV10
Unfortunately we will not directly migrate the archives to the central Vault. For sure I have adjusted the desktop policies for Outlook and entered the corresponding weburl of the old EV site.

Migrated users can open all old archived messages, but the attachments are not within.
They get the well known error message in the grey bar that "there was an error loading this item" with the name of the attachment in arrow brackets.

Opening the archived messages with attachment in Browser Search works.

Have you got any idea, where to start the investigation?

Kind regards,

Chris


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