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User unable to open another archived mailbox from Outlook & Archive Explorer

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Oui, j'ai besoin d'une solution

People,

I'm having a strange issue here with opening another user archived mailbox.

Situation:

EV Version: 10.0.4.1189

  • Wendy - Manager
  • David - Previous Employee

I have added Wendy the Full Access permission in David archived mailbox from EV Console, so after more than 24 hours passed, Wendy still cannot open the archived item on David's mailbox that is opened from Outlook 2013 and also Wendy cannot see David mailbox on the Archive explorer (from IE)

I have confirmed that David mailbox is already archived fully.

ANy help here would be greatly appreciated. 


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