Hello!
Recently we migrated from EV9 to EV11. This went pretty smooth. We had a handful of mailboxes not have their shortcuts updated to point to the new servers. We have been following a process that, exported the archive to PST, deleted shortcuts, deleted archive, imported PST. Now there are many steps that I did not include there. We have been using this process for a few months and have not had a single issue. I attempted the exact same process for a user. This time instead of placing all items back in their "Retention Folders", it created a new folder and placed all items in there. If I look at their Vault through the web page, the "Retention Folders" are now located under a folder called "Lastname, Firstname -Export Archive PST File". This is the same folder structure that was created in Outlook when the PST was imported. If I try to store an item in the original location of where the vault was prior to the export\import, I get a message stating that I do not have permission to store items in the Vault that is used for this folder. I assume I am getting this due to the fact that iin the Properties of that folder> Enterprise Vault Tab, the Vault is "Unknown". I see no errors or warnings in the Event log of the server indicating that something went wrong.
My goal:
Restore this user's Vault so the the root folder is Retention Folders
Enable the user to be able to store new items in the Retention Folder
Remove any trace that Lastname, Firstname -Export Archive PST File existed
I understand that this may not be the clearest. I have included a few screenshots in this document. Hopefully they help. Any help is greatly appreciated.