Hi,
I have one single solitary user who does not see the EV tab on his Outlook menu. Otherwise EV is archiving normally for him, and no other issues. Already confirmed that Outlook Anywhere is not enabled.
He had 'Download shared folders' checked in Outlook, got him to uncheck that.
Disabled EV for user's mailbox.
Zapped his mailbox, deleting the hidden message placed by EV.
Re-ran provisioning for his mailbox.
Enabled EV for his mailbox.
Confirmed hidden message has been placed by EV.
User still reports no EV menu item ...
His ev_client_log reports 'hidden message found in non-default Exchange store' ... and also 'Primary mailbox has never been enabled, but a secondary mailox has been enabled'.
Confirmed in his Outlook that he is only opening his mailbox and no other.
Confirmed his mailbox is not hidden from the GAL.
Havent yet attempted an uninstall and reinstall of the EV client. But the user has tried a different workstation and the problem follows him. Checked that the EV add-in is not disabled in his Outlook.
Any thoughts? ... thanks