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synchronize button missing

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Oui, j'ai besoin d'une solution

Hello,

Can some one help me with issue.

I have an user, where she can not find a synchronize button on her outlook, no Virtual vault too.

This is the issue with only single user.

Troubleshooting steps we performed:

-> Tried to reset EV clinet

-> Tried to create new outlook profile.

-> tried with different PC

E-mails are getting archived and user is able to view the E-mails in archive explorer too.

The only issue is with the Vault.

Any suggestions are greatly appreciated. 


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