Can someone please explain how EV shortcut connects to Evault to retrieve archived email? We are testing different scenarios. One of them is to save some shortcuts to a PST file and access them from the PST file. There is no problem at first. However, when the same user logging on the same machine but start a different Outlook profile, a profile points to an Exchange server that the Evault server does not know about, the shortcuts don't work. When double click on the shortcut, it doesn't open archived email, it only open the shortcut stub.
I thought accessing archived emails doesn't involve Exchange, how can a different Outlook profile make a difference?
Someone told me that they can move the shortcuts to an Exchange server that is not archived or known by the Evault server and the shortcuts still work. I assume it is true because I thought we don't the need Exchange server to read from Evault. From the above PST scenario, it looks like the Exchange server is involved somehow, or it is profile related. Can someone please enlighten me on this?
Thank you.