we are facing an issue with a single mailbox which we can't manually archive items.
EV v9.0.4
Client : outlook 2010 with client 10.0.3 installed
Every time a manual archive action is started :
We receive the attached errors
We have tried to zap the mailbox and created a new archive but still the same issue , we have also tried to create a new outlook profile, however it doesn’t fix the issue.
Client log shows the below :
12/05/2015 22:23:21.953: Log file created (level 0).
12/05/2015 22:23:21.955: DesktopCommonUtil::ConvertISO8601ToFileTime: Error (InvalidDateFormat) Value read:''
12/05/2015 22:23:21.958: HDR:SCHED: Last good sync. time is in an invalid format. ['']. 0 will be used instead
12/05/2015 22:23:22.102: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
12/05/2015 22:25:34.731: CCommunicatingWithEVDlg::ThreadProc (EVSettingsCacheServerException): EVSettingsCache::HttpHelper::GetDesktopClientSettingsXML- Error From PostDataToServer
Evault server only log the below (id1309):
vent code: 3001
Event message: The request has been aborted.
Event time: 5/13/2015 12:45:49 AM
Event time (UTC): 5/12/2015 10:45:49 PM
Event ID: 8de79115b2054719929cb3c9a249140d
Event sequence: 504
Event occurrence: 7
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/EnterpriseVault-2-130759402846106608
Trust level: Full
Application Virtual Path: /EnterpriseVault
Application Path: D:\Program Files (x86)\Enterprise Vault\webapp\
Machine name:SE -EVAULT-01
Process information:
Process ID: 8880
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM
Exception information:
Exception type: HttpException
Exception message: Request timed out.
Request information:
Request URL: http://evault-01.mydomina.corp/EnterpriseVault/Des...
Request path: /EnterpriseVault/DesktopClientSettings.aspx
User host address: 4.22.212.66
User: ad\whkc4758
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\SYSTEM
Thread information:
Thread ID: 19
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace:
Custom event details:
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however, the restore action is successfully working without errors
any ideas?
thanks in advance.