I work at a very large corporation. Lately my department is in the process of being downsized so I'm being tossed between a lot of other departments that, maybe I'm not an expert in, but they're swamped so I'm trying to get the other departments caught up.
Right now, our Messaging department is way backed up. Before yesterday, I never heard of this Symantec Enterprise Vault (They've been calling it Virtual vault.) I figure before I can support other users with it, I need to at least get it working on my own work PC so I can play around with it. Well, I downloaded it from a share and installed it on my pc. When I open outlook, the plugin does not load. When I launch Event Viewer, I get an error message.
Customization URI: file:///C:/Program Files (x86)/Common Files/Microsoft Shared/VSTA/Pipeline.v10.0/PipelineSegments.store
Exception: Exception reading manifest from file:///C:/Program%20Files%20(x86)/Common%20Files/Microsoft%20Shared/VSTA/Pipeline.v10.0/PipelineSegments.store: the manifest may not be valid or the file could not be opened.
I've tried to uninstall and reinstall the plugin. I found some articles about trying to find the "Warmup" key in the registry and deleting it. I show this location in articles.
HKEY_CURRENT_USER\Software\Microsoft\Office\PowerPoint\Addins\[YourAdd-in]\Warmup
This key doesn't exist in my registry.
I deleted this registry entry to try to get rid of anything being stored about the plugin.
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\EnterpriseVault.DesktopUI
Also tried this...
- Remove your existing plug-in (Start -> Control Panel -> Add or Remove Programs)
- Open the Windows command line (Start -> Run).
- Run this command: rundll32 dfshim CleanOnlineAppCache.
- Reinstalled app.
Still getting the same error as above. Oh, and I uninstalled and reinstalled by right clicking the install file and selecting to run as administrator. Still no luck. I need to figure this out. I need to be able to support thousands of users using this. How can a plugin be so difficult to enable? BTW, I've asked others in the department and this product is new so no one here has seen this error.