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EV 10.0.4 not archiving mailbox using task

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Oui, j'ai besoin d'une solution

I'm working with a customer who has a large mailbox >500GB, a few years ago this mailbox was a PST which was improted into Exchange (2003).  It looks like the emails are not archiving from the task but they do when archived manually

The emails are showing to be a message class type of IPM.Note, and that message class type is selected for archiving.  Looking at the EV tab on the properties page of the mailbox inbox folder show that the folder is using the default mailbox policy settings.

I can see from the dtrace that the items look like they are being added to a "list" but none of the MSMQ have any activity and no mails are being archived. If i run a report it shows thousands of mails are eligible for archiving but have not been archived.

210867            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:M            {CArchivingAgent::GetFolderPathForSavesetExchangeLocation:#5749} folder path to store [xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx]

210868            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CArchivingAgent::QueueEligibleItem:#25024} Eligible Item Strategy [Age]

210869            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusEx} (Entry)

210870            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusData} (Entry)

210871            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusData}|Vault ID: xxxxxxxxxxxxx|Status: 1|Limit Status: 0|Storage Svc: xxxxxxxxxxxxxxxxxxxxxxxxxxx|Rollover Vault :|Vault Store Status: 0

210872            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusData} (Exit) Status: [Success]

210873            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultThrottleStatus} (Entry)

210874            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultThrottleStatus:#1146} Storage Service [xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx throttle status: [DV_DS_AS_AVAILABLE (1)].

210875            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultThrottleStatus} (Exit) Status: [Success]

210876            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusEx:#759} The throttle status for archive [xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx] is unchanged: [DV_DS_AS_AVAILABLE (1)].

210877            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetStorageInfoData} (Entry)

210878            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetStorageInfoData:#1225} Vault [xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx status: [DV_DS_AS_AVAILABLE (1)]

210879            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetStorageInfoData} (Exit) Status: [Success]

210880            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusEx:#793} Checked Storage information, and the throttle status for archive [xxxxxxxxxxxxxxxxxxxxxxxxxxxxx] is still [DV_DS_AS_AVAILABLE (1)].

210881            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CStorageArchive::GetVaultStatusEx} (Exit) Status: [Success]

210882            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CEligibleItemList::ReserveQualifyingPosition:#199} bQualifyByAge[True] m_archivingstrategy[1]

210883            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CPrioritizedItemTable::GetQualifyingPosition:#249} (Age) - Qualified to enter list

210884            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CEligibleItemList::ReserveQualifyingPosition:#221} m_StandingQualifiedList[1] iCallerToken[13194]

210885            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CPrioritizedItemTable::InsertRow:#283} (Age) - Inserting a new row

210886            16:06:43.652   [13232]           (ArchiveTask)  <4900>            EV:L            {CEligibleItemList::InsertItem:#166} insert age table item

I think why EV thinks this is a Domino shortcut is because it may have been from the PST previusly.  For what it's worth, I have configured the IgnoreEVDates registry key with a value of 3 and 0, both made no difference.

I have tried setting draft items to be archived, no difference either,

Anyone have any ideas on how we can get these emails archived?


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