Hi All,
I am at wit's end with this one. Outlook keeps crashing at startup unless Enterprise vault add in 10.0.4 is disabled.
It should be noted that EV10 was working earlier but then slow performance prompted me to enable maximum client trace for EV (ctrl + shift + click on EV icons.) Once restarted, Outlook would not stop crashing until we disable the add in.
The following actions did not resolve the issue:
1. Running ResetEVClient.exe
2. Reinstalling Enterprise Vault
3. Creating a new Mail Profile
4. Reinstalling Outlook 2007
Saw this post and it is exactly what I'm going through - http://www.symantec.com/connect/forums/valkyriedll-crashes-outlook-2007-tried-several-fixes
The only issue is that I cannot revert the trace to 'error only' as Outlook crashes at startup. When disabled, the EV icons are not present.
I've attached the trace log I found at the temp folder.
Can someone point me to the right direction?