Hi,
We have Enterprise vault 10.0.3 with Exchange Server 2013 CU3.There are muliple emails showing with envelope in Journal mailbox and when we try to process(Store in Vault) them manually, they comes up back to normal envelope icon.When I checked on Journal server Event Log, found Event Id 3427
Description:
A user's archive request has failed.
Mailbox: /o=ABCEXH/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=33bb15722e114c7e9b2a452002111346-Journal1
Error: Failed to determine the provisioning group for the mailbox .This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and then run the provisioning task. Error: (0x80040d21)
Best Regards,
Deepak
