If I am logged on to a computer as UserA, then launch OWA 2013 and login to OWA as UserB, when trying to open an archived email from that OWA session, the Office Mail App displays "Failed to Open Item" At the same time, there is an error on the EV server - Event ID 2778, Agent Client Broker, The error c0041801 occurred whilst calling the method CArchivingAgentQueue::RestoreItem().
If I log in to that same computer as UserB, then launch OWA 2013 and login to OWA as UserB, the archived item is retrieved successfully.
For some reason, the View option in the Office Mail App is pulling the logged-on credentials of the windows user, instead of the user who is logged into OWA.
Has anyone encountered this before or have any guidance?
Our environment:
Enterprise Vault 10.0.4 CHF3
Exchange 2013 SP1
Windows Server 2012 R2
