Hello,
I don't know why but today, I have several users complaining that they had a message when opening Outlook that told them that Enterprise Vault Add-in had been disabled because not compatible with the EV server version.
Nothing has changed, server or client side.
Logging Level 3 gave us these information that may let think that Desktop Setting Server Version is set to null (where it should be 10.04)
How can I reset the server version to the correct one? Thank you for your help.
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05/02/2015 14:57:57.322[4780][L]: DisplayDialogProc
05/02/2015 14:57:57.322[4720][M]: Desktop Setting: SERVERVERSION
05/02/2015 14:57:57.322[4720][M]: No Value
05/02/2015 14:57:57.322[4720][L]: ~DesktopCommonConfig::GetSetting: 0x1
05/02/2015 14:57:57.323[4720][H]: This version of the Enterprise Vault add-in is not
compatible with the Enterprise Vault server (V0)
05/02/2015 14:57:57.323[4720][L]: ~DialogThread::DisplayStartupWarnings
05/02/2015 14:57:57.323[4720][L]: ~CDesktopUI::AddinStartup: 0x0
05/02/2015 14:57:57.323[4720][L]: ~CDesktopUI::OnOutlookApplicationStartup
05/02/2015 14:57:57.323[4720][H]: COutlookApplicationStartupEvent::Startup: Error
(std::exception) :Enterprise Vault add-in disabled due to a problem with the current
configuration.
05/02/2015 14:57:57.324[4720][L]: ~COutlookApplicationStartupEvent::Startup: 0x0
05/02/2015 14:57:57.374[4720][L]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
05/02/2015 14:57:57.374[4720][M]: FUI: Ribbon id requested:Microsoft.Outlook.Explorer
05/02/2015 14:57:57.375[4720][H]: FUI: Not loading UI as action map is empty. Is the
user enabled?
