PST migration report shows wrong details

Hi

Ac customer archiving PST files, in the reports we see the following:

Items archived: 0 (of 53524)
 Items failed archiving: 0
 Items not eligible for archiving because of PST Migration Policy setting: 53524

 Items moved to mailbox: 53524 (of 53524)
 Shortcuts created: 0
 Other items moved to mailbox: 53524
 Items not eligible for moving: 0

But - when looking in the user outlook - we can see that the items were archived, as we see the folder created correctly and items have the stubs correctly as well.

Any known reasons for the report file to show this?

Thanks

Sarah