We are running Enterprise Vault 10.0.4 and have recently moved to Exchange 2010 from Exhange 2003.
Archived mail retrieval via Outlook Web Access was never a problem before however now whenever a user attempts to retrieve the archived mail all they get is the "Page Can't Be Displayed" error.
I was wondering how best to troubleshoot the cause of the issue.
I have installed the EV Extensions for 2010 onto the CAS server and the EnterpriseVault Folder is displaying in IIS manager under owa.
Also in 2010 I don't believe you need to install EV on the Exch server where the mailbox resides, which used to be the case in 2003. Is this correct?
As far as I'm aware there isn't a requirement to have the EV server on the external facing bit of our network. I thought that only the cas server needed to be there, I could be wrong.
The firewall administrator believes that when I click on the link to open the archived mail in OWA it is openning it on the ev server which will work internally but not from outside. So if the user doesn't vpn into the network they won't be able to retrieve the archived mail. Surely this is contrary to the purpose intended for the OWA Extensions.