EV - 10.0.1.1171
EMC VNX - VNX 5700
Dart Version: 7.1.71-1
Hi guys, thought I'd post here before logging with Symantec, but I do suspect this is going to go to them - any blue sky thoughts though would be helpful
I have a scenario involving a Telephony system called RedBox, EV 10 and an EMC VNX 5700 for storage
RedBox records telephone calls to the EMC, and EV points to these recordings on the EMC and archives the files. This works fine
If I use FSAUtility, I can restore the archived files back to their original location and RedBox is then able to play back the recordings - still no problems
The issue I'm having is if RedBox tries to playback a placeholder it errors
I'd hoped the placeholder would have responded to an attempt to playback/access the placeholder and would recall - much like a double click action, but this doesn't seem to work
Also, simply doubleclicking doesn't initiate a restore either
I DTraced FSA related componants and saw nothing to indicate EV was receiving a restore command
I found the following TechNote which goes someway to explaining the behaviour, but not identical - http://www.symantec.com/business/support/index?page=content&id=TECH218248
The RedBox errors I get are:
ERROR - Replay: Failed to read footer descriptor
Error 2 - getting file status info
I have asked for and been informed I won't/can't get a more detailed description of these error codes, so unfortunately this is all there is
Does anyone here have any experience with this kind of setup? Should the placeholder respond to double click like an archived Word or Office would?
I understood from the manual that if this was an EV config issue, like pass through recall or soemthing, I'd at leasts ee a failed attempt or some communication between the EMC and Ev during DTrace, but there was nothing
Stumped
