Hi All
I have been digging into a problem for some time now in the hope of finding a solution, but sadly not getting too far. Our setup is Enterprise Vault 10.0.4CH3 running across 6 Exchange servers utilising 6 Vault stores (one for each). A number of users reported that items would remain as shortcuts even after the backup had successfully run. We have safety copies enabled so items remain pending until backup completes and the archive bit reset.
Looking at the users involved they appear to be on a particular vault store. Mine for instance works fine and items get archived after 60days and once the backup runs the safety copy is turned into a proper shortcut. These users, and I'm not sure if it everyone on that particular vault store, they get the pending item as the archive runs between 6PM and 12AM, but when the backup successfully runs at in the morning, the items remains pending. We have a script that puts the vault stores in backup at 3AM and takes them out of backup mode at 7AM as the backup starts after 3AM.
The items then reset back to message status after 3 days or so.
What I'm trying to find out is what triggers or what task is involved in turning the pending item to a shortcut? I think I read somewhere that taking the vault stores out of backup mode will trigger it? Does the next run of the archive process the change? If so I have already manually run these on selected mailboxes without any luck. I've DTraced the archive task as well, but can't see it trying to change the items from pending.
Any help would be greatly appreciated.
Cheers
Peter