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Unable to see Archived Email items in Archive Explorer

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Oui, j'ai besoin d'une solution

 

Hi I am having a wierd issue with Archive Explorer for a user in our client environment.

Issue: In outlook a user is able to see archived email shortcuts, but he is not able to see any email item in Archive Explorer. He is able to do a search and all items come up in search vault. 

Strange: When I try to look in the archive explorer on ev server, as I have given my self explicit grant permissions as well as he is too I am able to see all the emails.

Please Note:

  • The folder structure exists but no email items in them for the user
  • I explicitly granted permissions, synced but the problem is there.
  • Its with a specific user, this user also has other archives shared and the same is the case with them.

Is there something which I can check for before going to the ultimate zapping scenario


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