Outlook 2003, EV 8.0.4
We have one user who can't open items from the EV shortcuts in her mailbox.
Outlook comes up with a dialogue box:
"Microsoft Office Outlook
"Can't open this item."
She can open the items in Archive Explorer.
She has tried on a couple of PCs: same thing happens.
We have tried a new Outlook profile, new Windows profile, resetEVclient: same thing happens.
I've had a look at sample item properties: looks OK to me.
Compared client log with a known good one: nothing leaps out at me.
I had a look at the permissions on the vault (even though she can open the items in Archive Explorer).
There was an ACE for her old user object in the domain we migrated from. Got rid of that from the mailbox, got her to try again after a few days: same thing happens.
Running out of things to try. Any ideas?
If more information would be helpful, please let us know.
Thanks for reading this.
- John