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archived item can't be opened after being moved from PST to inbox

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Oui, j'ai besoin d'une solution

we are using EVault 9.0.4 with exchange 2007 SP3 RU11 and Outlook 2010.

 

archiveds items can't be opened after being moved from PST to inbox with the below error message :

 

"enterprise vault cannot open this item

copy or move it to your mailbox and then try again from there"

 is this normal? any way to reset the message status?

 

thnaks for your help

 


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