dear community,
on some clients I observe a strange behavior regarding manual archiving via Vault Cache. I'm activated for autoarchiving after 90 days or 70% mailbox quota, but in most cases I (as well as other users) prefer manual archiving by Drag&Drop items from Exchange Mailbox to Vault cache and sync manually or wait for daily auto sync. After a while I see gap between number of items in the Vault Cache and the number of items online.
number of items in Vault Cache:
number of items online (Archive Explorer)
Has somebody an idea what cause this issue? Synchronization works without any error message. In case of a "Full Reset" of the Vault Cache I expect data lost cause not everything is archived/uploaded.
Thanks for any help in advance!
/Jens