We are using Dell's Kace system to push out the EV 10 installer, msi file, to Windows 7 client machines which currently run EV 9. The install runs as system.
I have noticed on a number of machines that the Virtual vault is no longer present in Outllook 2010 after the upgrade.
If I try to add the virtual vault afterwards, I notice that for several users their account details are no longer present, as in the account name and check box aren't visible.
Instead there is the message "There are no vaults available for you to display in the Outlook Navigation Pane"
On other machines after I tick the checkbox I get the message "Enterprise Vault could not add or remove the following virtual vaults: <Account name> Try again later.
I've tried running a verbose trace including virtual vault and could only find the following;
"Could not create an instance of Virtual Vault. Verify that EVMSP is correctly configured in MAPISVC.INF: 0x8004010F
However I can't see anything wrong with this file, the location for the file is given as.
C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\MAPISVC.INF
I have tried to reset the cache but this hasn't made a difference, the virtual vault is still not available.