Hello,
My environment is EV 10.0.4 CHF4 at the server end, and for the clients, a mixture of Windows 7 and Windows 8 (on HP elitepad tablets). On the WIndows 8 elitepad the version of office is 2013, on the Windows 7 laptops, the version of office is 2010.
I have two errors which are:-
1) When either the Windows 7 Laptop or the Windows 8 Elitepad is not on the network, and the user clicks on Archive Explorer, the following pop up message appears
"Internet Explorer may be blocking 'Symantec Enterprise vault Outlook addin'. If there is a security prompt from Internet Explorer, click the Information Bar at the top of the screen to allow the add-on to run"
Note that if the user clicks on Search Archive, a message pops up saying "the command is not available when you are working offline" .... so why isn't this the same for the Archive Explorer??
2) When on the Windows 8 elitepad, when I uninstall the outlook addin from Control panel, it leaves a remnant of the Virtual Vault in Outlook,. If the user tries to go into the vault, an error occurs with the following message:
"The set of folders cannot be opened. An unexpected error has occured. MAPI was unable to load the information service c:\program files\enterprise vault\EVclient\EVMSP.dll"
If I then right click the vault remnant and select close, it removes it from Outlook.
Any help would be appreciated
regards
Jim