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Index6 failed on EV9 with EventID41021

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Oui, j'ai besoin d'une solution

Hi there!

I´m working on a problem, that i can´t solve:

Win2k3r2, EV 9.0.2 - singleserver - FSA (no mail)

6 Month ago, the customer removed theire EV-Environment quick-and-dirty on theire own after robocopy-ing all files to another Partition.

Now they discovered, that some files are corrupted and has the offlinebit set.

removing the offline attribute with common symantec-tools was not sucessfull for all files, so they restored the Whole EV-Environment, but cant use the same volume, as the "original-files" from one of the archives are on another LUN.

All other archives can be accessed and archive explorer shows the files and they can restore, but  only one (the one who moved from F$ to I$) are not acessable/searchable.

This was the point, where i got called and discovered, that the index6 is failed.

Rebuilding the failed index leeds to sucess for about 3 days - files was serachable and restoreable from archive explorer and points to the newly created F$-drive. Suddenly the browsing wasn´t able and the index was failed again with EventID41021

What may possibly happens to failing again? -> What should i do now?

I would be pleased with your suggestions


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