Hi All,
I am experiencing an issue that I have seen a few times in our environment. I documented the issue and a fix here: https://www-secure.symantec.com/connect/forums/items-stuck-pending-all-users but the issue has returned and the trigger file does not seem to affect it. Basically we have a pocket of dates where items are stuck pending and do not flip to fully archived, they just keep the 'clock' icon.
I have tried turning it to archive attribute for a day or 2, then back to trigger file hoping it might kickstart it a bit. It hasn't helped and I am not sure where to look or how to start the troubleshooting. In the Journal I have maybe 10 total items stuck pending from more than a month ago (when normally they move out within about 15 minutes) but in mailboxes there are days worth, several different pockets of dates.
I checked the mail ques per http://www.symantec.com/business/support/index?page=content&id=TECH66202
all but a5 were empty, and it had about 400 messages in it.
Any thoughts? thanks much!