hello,
having an issue where people move items from imbox (90 day retention) to a retention folder with (1yr retention) the item doesnt take on the new retention, i have let the normal shortcut process run and have run it manually a few times and no good.
i worked with symantec tech support and we came up with a fix, upgrading to 8.0 sp5, right now im on 8.0 sp3. i know this is not ideal and im not really ok with the answer but its exactly what im experiencing, see the tech notes.
whats odd and where im having the issue is if its a flaw that's fixed in sp5 and have been using sp3 for a long time, why are only some users affected? the only change was we add a bunch of users.
has anyone seen this beofre?
thanks
These to KB Articles TECH139761 http://www.symantec.com/docs/TECH139761 and TECH152546 http://www.symantec.com/docs/TECH152546
This is a recap to resolve this issue you will need to upgrade your current Enterprise Vault version to a minimum version of 5.0 SP5 with the hofix http://www.symantec.com/docs/TECH152546.
Ultimately you would want to upgrade to Enterprise Vault version 9.0.1