My Client EV Infrastructure has two environments A which is older (and has zero mailbox servers nor mailboxes) and B which is current, however people are still able to access the older environment even though their mailboxes and AD account are in the B Domain.
The issue that we have discovered is that people can retrieve emails that are located in the older environment however they cannot restored these items from Outlook.
To put a spanner in the works, most of the Active Directory Accounts in the older environment have been deleted. What we have seen is that for the minority of people that still have the A AD accounts they can retrieve and restore successfully.
What I would like to know is would there be a way to fix this from the back-end of Enterprise Vault?
How do I make sure the the new AD account (B Domain) can sync to the archive and can restore mail from Outlook.
For some reason it can only restore items from outlook if the old AD account are still active.
Any idee what link should be removed and added so that the new AD accounts will have the permissions to do restore from Outlook.