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EV search.asp returns failed to perform the search request if user is not archived on that host

Oui, j'ai besoin d'une solution

My environment consists of EV 9.0.2 with 3 Journaling servers, 4 mailbox archiving servers and a DA server. When a user goes to the webapp on any server that does not archive their mailbox, they are unable to get search results back.

For example, User A is archived by a task on MailArch01, but goes to http://MailArch04/enterprisevault/search.asp to search for an email, they will get "failed to perform the search request" returned. No events are logged in the event log. However, if User A goes to http://MailArch01/enterprisevault/search.asp to search, they get the expected results showing archived items.

So, I am getting no cross server search ability from the webapp search. But, if I do a search from the admin console on any user from any archive, it works properly.

So far I have done the following:

  1. On the EnterpriseVault site in IIS, ensured Anonymous Authentication disabled, also that Basic and Windows Authentication are enabled
  2. For Basic Authentication, ensured Default domain and Realm were entered.
  3. Added DOMAIN=XXXX to the webapp.ini file
  4. Verified vault service account has access to all servers and archives.
  5. Run “Rebuild Index” on several mailboxes that I am using for testing.

Any ideas or help would greatly be appreciated!


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