We have few users in our environment who are having vault cache synchronization failures. There are various scenarios for these failures.
In one such scenario, we have seen the failures were temporary (i.e) the next synchronization run completes successfully.
For example, Whenever there is a failure, we see below event in the log:
09/09/2014 01:12:48 AM LogName=Application SourceName=Enterprise Vault EventCode=9999 EventType=3 Type=Warning ComputerName=[machine name] TaskCategory=None OpCode=Info RecordNumber=88657 Keywords=Classic Failed to synchronize Virtual Vault for [username] on [machine name] : (sync initiated: 2014-04-07 16:15:37; sync succeeded: 2013-11-07 23:23:45)
But later when the synchronization completes successfully, we do not have any success event in the log.
Few questions:
- Is there any way to monitor failures only if there are 'Items to be archived' or 'Items to be downloaded'?
- Do we have any method to query these pending items ourselves? (any registry key or in any file). I was looking at the options for querying the same but couldn't find any. Seems Symantec is able to query this information and display it in the Vault Cache Synchronization window, which means that there should be a way for us too.
- Any method to eliminate the false positives (as mentioned above)?
We already tried the client diagnostics (as described in http://www.symantec.com/business/support/index?page=content&id=HOWTO77190) but it is of little help as it as duplicate information. For example, same machine with the same user has been reported twice, one as a failure and other as a success.
We are planning to setup a monitoring which will report only the genuine failures and eliminate these false positives.
Any help in this regard will be much appreciated. Thanks in advance :).