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EV ribbon not showing - permission issues

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Oui, j'ai besoin d'une solution

Scenario 1:
User A not enabled for archiving.
User B enabled for archiving.

User A have full permissions on user B mailbox via exchange permissions.

EV client installed on user A outlook, when he open outlook he gets the EV ribbon with search buttom only - and he can search user B archived items.

 

Scenario 2:
User A not enabled for archiving.
User B was enabled for archiving, left the company, mailbox archived fully, archive holds all of the user data.

User A have full permissions to users B archive.

EV client installed on user A outlook, when he open outlook he does not get the EV ribbon at all.

Dtrace shows:

26/08/2014 08:11:51.784[ 888][M]: FUI: Ribbon id requested:Microsoft.Outlook.Explorer
26/08/2014 08:11:51.786[ 888][H]: FUI: Not loading UI as action map is empty.  Is the user enabled?

What am I missing here? since when do I need to enable user A in order for him to be able to view a read only old archive?
How come he is not getting the search botton? I'm not looking to have vitrual vault as this will require him to be enabled via EV, but I assume he would get the basic of search like he would have had if user B still had a mailbox on exchange.

 

Any ideas?

 

Thanks,

Sarah


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