Hi
I've just recently upgraded a customer from EV10.0.1 to EV11 and now the OWA access seems to be very slow when opening an item. It takes about 12 - 15secs. Which is a long time when you're sitting wathcing it - it will always eventually open, but I'm trying to find out why it takes so long.
When EV10 was upgraded the EV server was also moved to a new Windows 2012 platform and had a new IP address and server name. DNS aliases were all updated and everything else works fine with the exception of the OWA.
I'm not entirely sure how long it took prior to the server upgrade\migration but the customer says it was significantly shorter in time (perhaps <5s)
I've got some logs and dtraceand followed a couple of recommended tests - but wanted to post some log information to see if anyone can confirm where I'm seeing delays as the root cause and also suggestions on why these dalys may be experienced.
I did check the time it takes to restore an item in Archive Explorer and IMO this also seemed slower than I would have expected - not as slow as opening an item in OWA but a tad longer than I would have thought.
The OWA issues is evident with both internal and external OWA access, affects all the users and is no different with differing versions of IE.
I've the a full web.config log available if useful but just initially wanted to see if the following delay I saw is key to the issue
I've highligted a 7s delay in recieving a response from the EV Server...... Is this normal??
25/07/2014 15:17:38 [8572,1] [EVServerRequest::AddHeader] Set header: EV-OWA-2010-Extensions-Version=11.0.0.0
25/07/2014 15:17:38 [8572,1] [EVServerRequest::CreateRequest] Making request for user: My.Domain\A.user
25/07/2014 15:17:38 [8572,1] [EVServerRequest::AddHeader] Set header: X-EVOWA-User-Encoded=5500500050002D004C00540044005C00640061006E00690065006C002E006200750063006B0069006E006700680061006D00
25/07/2014 15:17:45 [8572,1] [EVServerRequest::LogResponseHeaders] Response received from EV server:
25/07/2014 15:17:45 [8572,1] [EVServerRequest::LogResponseHeaders] Status: 201 Basket Restoring
25/07/2014 15:17:45 [8572,1] [EVServerRequest::LogResponseHeaders] Headers:
25/07/2014 15:17:45 [8572,1] [EVServerRequest::LogResponseHeaders] Content-Length: 16
Below is a section of Dtrace - with a delay around the basket deletion - so again is this normal?
There is a delay of 6s in the sequence below, but this seems to occur AFTER the basket has been successfully restored so may be a red herring......
252 15:02:02.709 [2060] (w3wp) <380> EV:M The following basket description has been successfully saved to disk:| Shopper: My.Domain\OWAUser| BasketID: 20140725150202256 |
253 15:02:02.709 [2060] (w3wp) <380> EV:H Successfully restored the following basket.| Shopper: My.Domain\OWAUser| BasketID: 20140725150202256| |
254 15:02:02.709 [2060] (w3wp) <380> EV:L The following basket has been successfully built:| Shopper: My.Domain\OWAUser| BasketID: 20140725150202256 |
255 15:02:02.709 [2060] (w3wp) <380> EV:L The following basket has been successfully built:| Shopper: My.Domain\OWAUser| BasketID: 20140725150202256 |
256 15:02:02.709 [2060] (w3wp) <380> EV:H Deleted the following basket:| |Shopper: My.Domain\OWAUser| |BasketID: 20140725150202256 |
269 15:02:08.822 [2524] (ShoppingService) <6624> EV:H Failed to find the following basket description:| Shopper: My.Domain\vaultservice| BasketID: 20140725150202256 |
270 15:02:08.822 [2524] (ShoppingService) <6624> EV:L Failed to update the restoration status of a restoring item because the basket has been deleted. |
277 15:02:12.378 [2060] (w3wp) <7488> EV:L CIndexSearch2::Reset
278 15:02:12.378 [2060] (w3wp) <7488> EV:L CIndexSearch2::FinalRelease
Any thoughts greatfully recieved - can post the entire log if necessary.
kind regards
KL