Good afternoon,
We have an Exchange 2003 server working just fine with EV10; we're in the process of upgrading to Exchange 2013, so in the interim we have installed an Exchange 2010 server. We created a new Journal mailbox on the 2010 server, and created a new Journaling Task on EV - but I cannot get it to synchronize. The error received when selecting Synchronize is:
Unable to perform synchronization of Exchange Server [exchange 2010 server]. Reason: Task state - Failed
The even log shows ID 41443:
The Enterprise Vault task 'Exchange Journaling Task for [exchange 2010 server]' on server '[evault server]' has failed.
I've run the permissions script on the new server.
I've checked that there's a service mailbox on Exchange 2010.
I've confirmed that the service account has 'send as' rights on the service mailbox.
Can anyone suggest what I should next try, or failing that, some way of getting more verbose error messages? Thank you in advance for any advice.
Russell.