Dear all
We have a problem on the OWA cannot open the EV archived attachment. The error meaage is:
"The archived item is currently unavailable"
When click the error meaage, it will redirect to http 403 error page.
We tried to reinstall the OWA extention in exchnage server but still failed. Below is the OWA log:
5/30/2014 4:58:12 PM [516,67] Request processing started
5/30/2014 4:58:12 PM [516,67] Url: http://webmail.abc.com/owa/forms/premium/ReadMessage.aspx?ae=Item&a=Open&t=IPM.Note.EnterpriseVault.Shortcut&id=RgAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAAJ
5/30/2014 4:58:12 PM [516,67] RawUrl: /owa/Default.aspx?ae=Item&a=Open&t=IPM.Note.EnterpriseVault.Shortcut&id=RgAAAAA%2bdrvYRw5rS72vr3%2fRCe0lBwB9Up%2biiqbWT6PR%2fJQQ3fLgAAALEpf1AAB9Up%2biiqbWT6PR%2fJQQ3fLgAAAZnkL1AAAJ
5/30/2014 4:58:12 PM [516,67] Query String parameters:
5/30/2014 4:58:12 PM [516,67] ae: Item
5/30/2014 4:58:12 PM [516,67] a: Open
5/30/2014 4:58:12 PM [516,67] t: IPM.Note.EnterpriseVault.Shortcut
5/30/2014 4:58:12 PM [516,67] id: RgAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAAJ
5/30/2014 4:58:12 PM [516,67] Form:
5/30/2014 4:58:12 PM [516,67] OWA Session details
5/30/2014 4:58:12 PM [516,67] User agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)
5/30/2014 4:58:12 PM [516,67] Authentication type: Basic
5/30/2014 4:58:12 PM [516,67] Authenticated user: abc\user1
5/30/2014 4:58:12 PM [516,67] Client IP Address: 192.168.113.228
5/30/2014 4:58:12 PM [516,67] Server IP Address: 10.1.60.87
5/30/2014 4:58:12 PM [516,67] Host: webmail.abc.com
5/30/2014 4:58:12 PM [516,67] Primary SMTP Address: user1@abc.com
5/30/2014 4:58:12 PM [516,67] EV Extensions DLL version: 8.0.3.0
5/30/2014 4:58:12 PM [516,67] [RequestProcessor::StartImpersonation] Impersonating logged on user
5/30/2014 4:58:12 PM [516,67] [EVContext::Initialise] EVContext intialised at 5/30/2014 4:51:47 PM
5/30/2014 4:58:12 PM [516,67] [EVContext::Initialise] Hidden settings loaded at 1/1/0001 12:00:00 AM
5/30/2014 4:58:12 PM [516,67] [EVContext::IsValidBrowser] Returning: True
5/30/2014 4:58:12 PM [516,67] [RequestProcessor::ProcessItem] started
5/30/2014 4:58:12 PM [516,67] [RequestProcessor::ProcessItem] Processing EV item
5/30/2014 4:58:12 PM [516,67] [RequestProcessor::ProcessOWAItemAction] started
5/30/2014 4:58:12 PM [516,67] [RequestProcessor::ProcessOWAItemAction] Opening archived item
5/30/2014 4:58:12 PM [516,67] [Id::EwsId] Converting OwaId to EwsId
5/30/2014 4:58:12 PM [516,67] [MailboxBase::MailboxBase] Connecting to Exchange Web Services using: https://localhost/ews/exchange.asmx
5/30/2014 4:58:12 PM [516,67] [ConvertId::DoConvertId] Converting ID using web services
5/30/2014 4:58:12 PM [516,67] [Id::EwsId] Converted OwaId to Mailbox EwsId: AAMkADYzZGRhMjczLWNlMzYtNDZiYy1iOWI5LWRkYjhhY2E4MzYwNABGAAAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAA=
5/30/2014 4:58:12 PM [516,67] [MailboxBase::MailboxBase] Connecting to Exchange Web Services using: https://localhost/ews/exchange.asmx
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Loading properties for: AAMkADYzZGRhMjczLWNlMzYtNDZiYy1iOWI5LWRkYjhhY2E4MzYwNABGAAAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAA=
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Loaded item properties:
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Id: AAMkADYzZGRhMjczLWNlMzYtNDZiYy1iOWI5LWRkYjhhY2E4MzYwNABGAAAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAA=
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Change Key: CQAAABYAAAB9Up+iiqbWT6PR/JQQ3fLgAAAjIyH2
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Message Class: IPM.Note.EnterpriseVault.Shortcut
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Size: 4223
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Parent Folder Id: AAMkADYzZGRhMjczLWNlMzYtNDZiYy1iOWI5LWRkYjhhY2E4MzYwNAAuAAAAAAA+drvYRw5rS72vr3/RCe0lAQB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAA=
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Archive Id: 10D04F53B98CCFC4086552BA3222F15301110000EVSYS
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Saveset Id: 201010086560828~201007051127050000~Z~C000AEB7651A88A883FCD889721856A1
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Original Message Class: IPM.Note
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Original Content Class: urn:content-classes:message
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Original Size: 32496
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] View Item Ref Count:
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Content Class: urn:kvsplc-com:cc:vault:shortcut
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Archived Date: 10/9/2010 2:00:33 AM
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Restored Date:
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Post Processed Date:
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Last modified time: 10/9/2010 2:00:28 AM
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] PR_URL_NAME: /Inbox/AD migration in Paramount Printing status update-3.EML
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] PR_ICON_INDEX:
5/30/2014 4:58:12 PM [516,67] [MailboxItem::LoadProperties] Original Icon Index: -1
5/30/2014 4:58:12 PM [516,67] [Id::OwaId] Returning cached OwaId: RgAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAAJ
5/30/2014 4:58:12 PM [516,67] [WebDAVRequest::Send] Request url: https://localhost/exchange/user1@abc.com/Deleted Items/10D04F53B98CCFC4086552BA3222F15301110000EVSYS!201010086560828.201007051127050000.Z.C000AEB7651A88A883FCD889721856A1.EML
5/30/2014 4:58:12 PM [516,67] [WebDAVRequest::Send] Request method: PROPFIND
5/30/2014 4:58:12 PM [516,67] [WebDAVRequest::Send] Request timeout (milliseconds): 30000
5/30/2014 4:58:12 PM [516,67] [WebDAVRequest::Send] Adding FBA cookies
5/30/2014 4:58:12 PM [516,67] [WebDAVRequest::Send] Adding Depth header: 0
5/30/2014 4:58:12 PM [516,67] [WebDAVRequest::Send] Request body: <?xml version="1.0"?><d:propfind xmlns:d="DAV:"><d:prop><mapi:x0FFF0102 xmlns:mapi="http://schemas.microsoft.com/mapi/proptag/" /><exch:outlookmessageclass xmlns:exch="http://schemas.microsoft.com/exchange/" /></d:prop></d:propfind>
5/30/2014 4:58:33 PM [516,67] [WebDAVRequest::Send] Exception sending WebDAV request: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.113.228:443
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetResponse()
at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.WebDAVRequest.Send()
5/30/2014 4:58:33 PM [516,67] [EVServerRequest::CreateRequest] Sending request to: /restoreo2k.asp?vaultid=10D04F53B98CCFC4086552BA3222F15301110000EVSYS&savesetid=201010086560828~201007051127050000~Z~C000AEB7651A88A883FCD889721856A1&mbx=user1@abc.com&server=NEXT07BE&restorelocation=3&foldername=Deleted Items
5/30/2014 4:58:33 PM [516,67] [RestoreRequest::Send] Exception sending request to restore item: System.UriFormatException: Invalid URI: The format of the URI could not be determined.
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at System.Net.WebRequest.Create(String requestUriString)
at Symantec.EnterpriseVault.Owa.EVServerRequests.EVServerRequest.CreateRequest(String sUrl)
at Symantec.EnterpriseVault.Owa.EVServerRequests.RestoreRequest.Send()
5/30/2014 4:58:33 PM [516,67] [RequestProcessor::RestoreAndActOnItem] Item not restored
5/30/2014 4:58:33 PM [516,67] [Id::OwaId] Returning cached OwaId: RgAAAAA+drvYRw5rS72vr3/RCe0lBwB9Up+iiqbWT6PR/JQQ3fLgAAALEpf1AAB9Up+iiqbWT6PR/JQQ3fLgAAAZnkL1AAAJ
5/30/2014 4:58:33 PM [516,67] [RequestProcessor::RestoreAndActOnMailboxItem] Redirecting client to: /owa/?ae=Item&a=Open&t=ipm.note.enterprisevault.shortcut&id=RgAAAAA%2bdrvYRw5rS72vr3%2fRCe0lBwB9Up%2biiqbWT6PR%2fJQQ3fLgAAALEpf1AAB9Up%2biiqbWT6PR%2fJQQ3fLgAAAZnkL1AAAJ&EVItemUnavailable=1
5/30/2014 4:58:33 PM [516,67] [RequestProcessor:StopImpersonation] Stopped impersonation
5/30/2014 4:58:33 PM [516,67] Request processing finished
Thanks!!
Andy