Good Morning,
User education is the answer. But I need a better answer.
Our users are constantly (ok.. not daily but often enough to be annoying) dragging mail items and shortcut, to file folders and public folders.
Even if they think to test the result there is a problem. Because the only person that can open that email is the archive owner (or someone with granted permission).
To further muddy the waters. If the user/s moves (or copies) the email item before it is archived everyone can seee the meessage and can be opened by everyone with access to the destanation file folder or public folder.
We are moving to EV 10 and Outlook 10 this year.(if plateform makes a difference. We are currently running Exchange 2010 and EV 9)
Is there a setting or a better sharing solution for sharing emails that are archived?
The solution could be
- to make dragging archived messages work as the user expects
- to prevent the user from being able to drag or copy shortcuts (out of thier mailbox)
- enable copying archived items when shortcuts are moved or copied to another archive (public folder or shared mailbox)
Thank You,
Dan
