Dear All,
The below is our environment information:
EV Version: 10.0.4 with hotfix to support Exchange 2013 SP1
Exchange Server Version: 2013 CU2
We have migrated our exchange server from 2010 to 2013 successfully. However, the archiving tasks is suspend when performing the email archive.
I noticed that it will say Not enough storage but we have enough storage for this operations. Also, we have perform the DB maintenace plan already. We have no clue whats going wrong.
Windows Event Logs
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 5/9/2014 12:08:44 AM
Event ID: 2216
Task Category: Archive Task
Level: Information
Keywords: Classic
User: N/A
Computer: EVSERVER01
Description:
Message dispenser will suspend processing for 10 minutes due to a recoverable error
Task: Exchange Mailbox Archiving Task for EXCHANGE02
The below is the dtrace logs
22525 23:06:06.393 [4464] (ArchiveTask) <4128> EV:M {CArchivingAgent::PostProcessArchivedItemEx:#8355} Error to be retried [0x8007000e], Retry 0 of 3
22526 23:06:06.393 [4464] (ArchiveTask) <4128> EV:L {CArchivingAgent::IncrementOpsLeadingToRecycle:#23900} Current count [11], recycle at [50000]
22527 23:06:06.393 [4464] (ArchiveTask) <4128> EV:M :CArchivingAgent::PostProcessArchivedItem() |Exiting routine |
22528 23:06:06.393 [4464] (ArchiveTask) <4128> EV:H {CArchivingAgent::PostProcessArchivedItemEx:#8458} It took [0.669503] secs to post-process Saveset [201405089561548~201404111632430000~Z~A01734A53BB65E8F5B3B121AB23B90C1]
22529 23:06:06.393 [4464] (ArchiveTask) <4128> EV:H {CArchivingAgent::PostProcessArchivedItemEx} (Exit) Status: [Not enough storage is available to complete this operation. (0x8007000e)]
22530 23:06:06.393 [4464] (ArchiveTask) <4128> EV:L {AgentMessageDispenser::ActivateObject} (Exit) Status: [A recoverable error was detected, the dispenser has been asked to sleep (0xc0040cd4)]
22531 23:06:06.393 [4464] (ArchiveTask) <4128> EV:M {AgentMessageDispenser::ProcessNextMessage:#1032} It took [0.676451] seconds to process the [MsgID_RemoveBody (0)] MSMQ message body (ActivateObject). Processing the message [failed].
22532 23:06:06.393 [4464] (ArchiveTask) <4128> EV:M {AgentMessageDispenser::ProcessNextMessage:#1238} AGENTS_E_DISPSLEEPNOREPOST. Agent will sleep without reposting the current message.
22533 23:06:06.393 [4464] (ArchiveTask) <4128> EV:L {AgentMessageDispenser::ProcessNextMessage:#1521} Committing MSMQ transaction.
22534 23:06:06.424 [4464] (ArchiveTask) <4128> EV:M AgentMessageDispenser: 1 of 5 Agent threads is pausing
22535 23:06:06.424 [4464] (ArchiveTask) <4128> EV:M AgentMessageDispenser::LogPauseReason - First Dispenser Thread to Sleep
22536 23:06:06.424 [4464] (ArchiveTask) <4128> EV~I Event ID: 2216 Message dispenser will suspend processing for 10 minutes due to a recoverable error |Task: Exchange Mailbox Archiving Task for EXCHANGE02 |
22539 23:06:12.212 [4464] (ArchiveTask) <2960> EV:L
Thanks,
EV Users